Laboratory Corporation of America Technician Customer Service Support Representative - Inbound in Dublin, Ohio

Monday-Thursday, 8:30am to 6:00pm; Friday 8:30am to 12:30pm

Candidate must possess knowledge of medical terminology used in a clinical lab setting.

As a Technician Customer Service Support Representative, you will serve as a liaison between the laboratory and our customers in response to inquiries and problems. This involves researching, troubleshooting and resolving customer problems. Our Customer Service Support Representative performs a wide variety of administrative/clerical duties. This is a high volume call center environment; taking or making 100+ calls per day.

Responsibilities of the Technician Customer Service Support Rep:

  • Use your medical experience and knowledge to respond to customer inquiries and problems

  • Research complex issues and questions using multiple databases

  • Ability to work with internal and external resources to deliver expedited problem resolution

  • Provide education and status on customer requests

  • Working in a call center environment, assisting customers while making appropriate documentation in CRM system, strong multi-tasking and data entry skills preferred

  • Demonstrated ability to listen, collect data, prioritize requests and manage conflict

  • Follow procedures and departmental processes

Requirements

License/Certification/Education: Medical Technician w/1-3 years applicable experience.

Shift

1

Schedule

Monday-Thursday, 8:30am to 6:00pm; Friday 8:30am to 12:30pm

As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.