Randstad IT Support Technician in Columbus, Ohio
IT Support Technician
salary:$15 - $17 per hour
date posted:Friday, May 11, 2018
Provide initial employee support for technical inquiries received via phone, email, and messaging applications. Assess the nature of problems and resolve basic support issues. Troubleshoot software and hardware issues on laptops, desktops, tablets, and/or smartphones. Log or record support tickets and/or cases. For more complex issues, transfer internal customers to second-level Help Desk Technicians. Performs routine assignments as directed. Closely supervised with little latitude for independent judgment. Demonstrate and apply basic to intermediate level technical literacy, knowledge and skills in the major technical disciplines.